Refund policy

Returns and refunds

We do not accept returns or refunds for change of mind or other non-quality-related reasons. Please review the product description, materials, dimensions and your order details before purchasing.

Damaged, incorrect or missing orders

If your item arrives damaged, you receive the wrong item, or your order has not arrived, please contact us at hello.cherishknot@gmail.com with your order number and a description of the issue. Where relevant, include photos of the item and packaging so we can investigate.

We will review the issue and contact you about the appropriate resolution. Please contact us before sending any item back so that any required return instructions and shipping arrangements can be agreed.